Elderly consumers complain about scanning QR codes to order food: the font is too small and difficult to operate

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Nowadays, if you walk into a restaurant at random, you can see contactless services such as scanning codes to order food everywhere. You can complete multiple services such as queuing, ordering food, and checking out by scanning a QR code.

This seemingly simple and quick service has caused trouble for the elderly consumer group.

On March 20, according to media reports, some elderly people said in interviews that in order to adapt to the environment, they are also trying to learn how to scan codes to order food, but there are still many difficulties and obstacles in actual use.

For example, after scanning the code, you need to repeatedly authorize to enter the ordering page, the font size of the ordering system interface is small, and you need to bind your Alipay or bank account when checking out . It is easy to make mistakes, especially without the guidance of a waiter.

Previously, in response to problems such as the difficulty for the elderly to scan codes to order food, relevant departments stated that they would urge retail, catering, shopping malls and other places to retain face-to-face manual services, support cash and bank card payments, and encourage and guide the above-mentioned places to provide simple and easy-to-use smart services based on the characteristics of the elderly.

Experts said that it is understandable for businesses to use the QR code scanning method to order food, but it should not be abused. Consumers have full choice in the ordering method. They have the right to choose whether to order through waiters or by scanning QR codes. Businesses cannot only consider costs without considering the actual feelings of consumers, especially the needs of some elderly consumers.