China Unicom responds to the "eight pitfalls": Satisfactory solutions will be provided within a limited time

On the evening of December 13th, Beijing time, China Unicom responded to the Xinhua News Agency's report on its service problems on its official Weibo account. China Unicom said that it had promptly noticed and attached great importance to the news report by the Xinhua News Agency reporter about the service quality of Harbin Unicom, and expressed deep apologies for the troubles caused to consumers.

The full text is as follows:

China Unicom has promptly noted and attached great importance to the news report by Xinhua News Agency reporters on the service quality of Harbin Unicom. We sincerely accept the supervision of the news media and customers, and express our deep apologies for the shortcomings and loopholes in our service and the troubles caused to consumers. China Unicom will never tolerate any behavior that harms the rights of consumers. It has immediately instructed Heilongjiang Unicom to immediately set up a special investigation team to respond to the concerns of the media and users within a limited time and provide satisfactory solutions. We will take this opportunity to comprehensively clean up management loopholes, continuously improve service quality, and strive to provide satisfactory services to the majority of users. We express our sincere gratitude for the supervision and support of the news media and the majority of users, and sincerely welcome the news media and the majority of users to continue to supervise our service quality.

Yesterday, Xinhua News Agency broadcasted " Xinhua News Agency reporter's China Unicom adventure: 8 "big traps" to steal your privacy and then your money ". Xinhua News Agency reporter Liu Jingyang described in the article the "serial traps" he encountered from China Unicom, which are: 1. Annual broadband packages are for life; 2. Being blacklisted without being informed; 3. Device dismantling and retrieval cannot be done on the same day; 4. A monthly fee of 10 yuan is required to keep the number after the service is suspended; 5. Six unknown mobile phone numbers have been opened under the name; 6. The official reply is to pass the buck, "not sure"; 7. "So many users, no one is paying attention to a certain person"; 8. Debts that are not paid can actually be offset.

As a winner of Toutiao's Qingyun Plan and Baijiahao's Bai+ Plan, the 2019 Baidu Digital Author of the Year, the Baijiahao's Most Popular Author in the Technology Field, the 2019 Sogou Technology and Culture Author, and the 2021 Baijiahao Quarterly Influential Creator, he has won many awards, including the 2013 Sohu Best Industry Media Person, the 2015 China New Media Entrepreneurship Competition Beijing Third Place, the 2015 Guangmang Experience Award, the 2015 China New Media Entrepreneurship Competition Finals Third Place, and the 2018 Baidu Dynamic Annual Powerful Celebrity.