Man's Samsung phone overheated and became scrapped: He was forced to sign a nondisclosure agreement during after-sales service
|
Samsung's new flagship Galaxy S8 is scheduled to be officially released tonight, which is considered an important press conference for Samsung to reshape its brand image. However, just 24 hours before the press conference, Samsung was not at peace. In addition to a fire in a retail store in Singapore, foreign media now broke the news that it forced users to sign a "gag agreement" in the after-sales process. According to reports, the Samsung gag agreement incident began on February 23 this year, also in Singapore. At that time, a man's newly purchased Samsung S7 Edge phone, which had been less than a week old, overheated and eventually died. For this reason, the man went to Samsung after-sales to apply for a replacement. However, the man was asked to sign a confidentiality agreement, which stipulates that "Samsung will provide a replacement for a brand new phone, but the premise is that the user cannot directly or indirectly (including anonymously or under a pseudonym) produce, publish, disseminate and reprint negative news and comments about criticism, humiliation, etc. against Samsung (including Samsung products, services, employees, agents or executives) to any media (including but not limited to Facebook, Twitter or any Internet platform) or any person or entity." It is reported that the man finally refused to sign the agreement, and Samsung also refused to replace his new phone. Later, the man sent an email to Samsung to question the matter, but the other party disappeared after replying "will investigate", and there has been no response since then. Until March 24, the man left a message on Samsung Singapore's official Facebook saying that he had received a reply, saying that the agreement was "standard". Outside analysis, Samsung's request for after-sales users to sign a non-disclosure agreement is likely to avoid a recurrence of the Note 7 incident, which would have an impact on the upcoming S8, but this practice is obviously more offensive. If a user's smartphone has serious problems within the after-sales period, it should be replaced unconditionally, rather than setting a threshold. As a winner of Toutiao's Qingyun Plan and Baijiahao's Bai+ Plan, the 2019 Baidu Digital Author of the Year, the Baijiahao's Most Popular Author in the Technology Field, the 2019 Sogou Technology and Culture Author, and the 2021 Baijiahao Quarterly Influential Creator, he has won many awards, including the 2013 Sohu Best Industry Media Person, the 2015 China New Media Entrepreneurship Competition Beijing Third Place, the 2015 Guangmang Experience Award, the 2015 China New Media Entrepreneurship Competition Finals Third Place, and the 2018 Baidu Dynamic Annual Powerful Celebrity. |
<<: Upgrading to iOS 10.3: iPhone has 7.8GB more space
>>: Baoding has built 45 green belts to create a model city for "smart transportation" in the north
Recommend
A woman got HPV while getting a manicure. Is it true or not? Experts say it’s not true!
Recently, the news that manicures may cause infec...
Why do I feel that online education platforms are unreliable?
Youcan wrote in the front: This article is an ana...
What are the functions of the Guangzhou city group buying mini program? How much does it cost to create a group buying mini program?
It has been more than 5 years since the release o...
Tencent Advertising Guide for the Dental Industry
1. Oral Industry Research 1. Overview of the dent...
Summary of Android memory leaks (with memory detection tools)
Memory allocation in Java It is mainly divided in...
Marketing promotion: Analyzing the self-propagation mechanism behind the viral “What’s Peppa Pig?”
On January 18, 2019, I woke up in the morning and...
What are those little insects flying around the trash can at home? Flies? No.
When the trash can at home has not been emptied f...
Wuhan tea tasting, the most complete guide to tea tasting in 2022, the most reliable place in Wuhan
The contact information for Wuhan tea tasting is ...
6 Mindsets to Learn JavaScript Faster
[[151268]] When we learn JavaScript, or any other...
Introduction to HIDL for Android hardware communication
1. Introduction HIDL stands for HAL interface def...
PS4 Japanese version of "Dragon Quest Heroes 2": The Famitsu score is 39 points. Is it a PY transaction or a true masterpiece?
Dragon Quest Heroes 2 is a new "Musou" ...
The fifth session of the Little Flying Hero Training Camp is the Flying Hero Stock Practical Training Camp.
Resource introduction of the fifth phase of the L...
18 time management lessons that high-performance people must learn from a trainer from a Fortune 500 company with an annual income of one million
Wasn’t there the Luo Zhixiang’s multi-person Qigo...
The 5G era is coming. How long will it take for smartphones to become obsolete?
In different eras, due to the limitations of diff...
Experience sharing: How do we promote APP?
How to sell your product? Good promotion is the k...