QQ Music responds to login anomalies: sporadic issues have been resolved

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On November 26, the topics "QQ Music crashed" and "Honor of Kings crashed" were on the hot searches on Weibo this morning. In addition, some netizens said, "I logged in to Tencent Video for 10 minutes and couldn't authorize. It seems that the entire Tencent QQ login system has crashed."

This afternoon, the official Weibo account of QQ Music Secretary responded to this, saying that some users who logged in through QQ experienced occasional abnormal login experiences. After emergency processing, the problem has been resolved and the music can now be used normally.

We deeply apologize for the inconvenience caused to the relevant users and thank you for your continued support and love for QQ Music. ​​​​

In addition, the "Honor of Kings" login abnormality description shows that some players in the QQ area occasionally encounter login abnormalities and are unable to log in. This problem is being dealt with urgently, and the processing progress will be updated in a timely manner for users on the official website and other official platforms.

It is worth mentioning that a few days ago, according to CCTV News, it was learned from the Ministry of Industry and Information Technology that since the beginning of this year, in the special rectification of App infringement of user rights and interests carried out by the Ministry of Industry and Information Technology, 9 products under Tencent have violated regulations, and a total of 4 batches have been publicly reported, violating the relevant requirements for rectifying the work style of the information and communication industry in 2021.

In accordance with relevant arrangements, the Ministry of Industry and Information Technology has taken transitional administrative guidance measures against Tencent, requiring that new App products to be released and updated versions of existing App products must undergo technical testing organized by the Ministry of Industry and Information Technology before they can be put on the shelves, and they can be put on the shelves normally after passing the testing.

In response, Tencent said that it is continuously upgrading various measures to protect the rights and interests of users in the App, and cooperating with regulatory authorities to conduct normal compliance testing. During this period, users can download and use the existing version of the App as normal.