WeChat official account adjustment: cancel the developer's customer service message sending quota in the payment scenario

On May 30, the WeChat public platform operation center issued a document to optimize the customer service message interface capabilities of public accounts. Some public accounts actively send marketing content to users frequently through the customer service message interface without users consulting or requesting services, causing harassment to users.

IT Home Note:

Official Account Customer Service Message Interface: When a user interacts with an official account through a specific action, WeChat will push the message data to the developer. The developer can call the customer service interface within a period of time and send messages to ordinary users by POSTing a JSON data packet.

Adjustments are as follows:

The limit on customer service messages that developers can send in payment scenarios has been canceled . At the same time, in the scenario where users reply to messages, the limit on customer service messages that developers can send to users within 48 hours after receiving event notifications has been reduced from 20 to 5. The rules for the three scenarios of clicking on the custom menu, following the official account, and scanning the QR code remain unchanged.

The new rules will automatically take effect on newly registered official accounts from 0:00 on June 12, 2023. Official accounts that have already completed registration will be notified in batches and adjusted in a grayscale manner. It is expected that the credit limit recovery of all accounts will be completed by early August .